Terms and Conditions

1. Use of This Website

All content on this Site is owned by Epic Shield or licensed to us and is protected by intellectual property laws.

You may use this Site for personal or business purposes related to our services.

You must not:

• Copy, reproduce, or distribute content without permission.
• Use the Site for unlawful or misleading purposes.
• Attempt to interfere with the Site’s functionality or security.
• Use automated tools to extract or scrape data.

We reserve the right to restrict access where misuse is identified.

2. Our Services

Epic Shield provides specialist cleaning services, including disinfection, deep cleaning, maintenance care, and industry-specific solutions.

All services are subject to availability, site assessment, and agreement on scope.

We aim to deliver all services with reasonable care and skill in line with UK standards.

3. Quotes and Bookings

Quotes provided are based on the information you supply. Final pricing may change if the actual condition or requirements differ.

Bookings are confirmed once agreed by both parties.

You agree to:

• Provide accurate and complete information
• Ensure access to the property at the agreed time.
• Inform us of any relevant conditions or risks.

4. Cancellations and Changes

You may cancel or reschedule a booking by providing reasonable notice.

Late cancellations or missed appointments may result in a fee.

We reserve the right to reschedule services where necessary due to availability, safety concerns, or unforeseen circumstances.

5. Access and Safety

You are responsible for ensuring safe and reasonable access to the property.

We may refuse or stop work if:

• The environment is unsafe.
• There is a risk to our staff or equipment.
• Conditions differ significantly from what was described.

6. Payments

Payment terms will be agreed at the time of booking.

Unless otherwise stated:

• Payment is due upon completion or as agreed.
• Late payments may result in additional charges.
• We reserve the right to pause or withhold services for non-payment.

7. Results and Expectations

We aim to deliver high-quality results based on the agreed scope.

However:

• Results may vary depending on the condition of the space
• Some stains, damage, or wear may be permanent
• We do not guarantee complete restoration in all cases

We will always be clear about what can realistically be achieved.

8. Liability

To the fullest extent permitted by UK law:

• We are not liable for indirect or consequential losses.
• Our liability is limited to the value of the service provided.

Nothing in these Terms limits liability where it would be unlawful to do so, including for death or personal injury caused by negligence.

9. Website Content

The content on this Site is provided for general information only.

We do not guarantee that all information is accurate, complete, or up to date at all times.

10. Third-Party Links

Our Site may include links to third-party websites.

We are not responsible for the content, accuracy, or practices of those websites.

11. Privacy

Your personal data is handled in accordance with our Privacy Policy.

By using our Site or services, you agree to how we collect and use your information as outlined in that policy.

12. Intellectual Property

All content, branding, and materials on this Site remain the property of Epic Shield.

You may not use, reproduce, or distribute them without prior written permission.

13. Termination

We may suspend or terminate access to our Site or services if:

• These Terms are breached
• False or misleading information is provided
• There is a misuse of our services or website

14. Changes to These Terms

We may update these Terms from time to time.

Any changes will take effect once published on this page.

Continued use of the Site or services means you accept the updated Terms.

15. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Complaints and Rework

If you are not satisfied with the service provided, you must notify us within a reasonable timeframe.

We will assess the issue and, where appropriate, offer a re-clean or corrective service.

Refunds are not guaranteed and will be considered based on the circumstances and work completed.