Privacy Policy

1. Who We Are

Epic Shield provides specialist cleaning services across homes, workplaces, and commercial environments.

For the purposes of data protection law, Epic Shield is the data controller responsible for your personal information.

2. Information We Collect

We collect information that helps us understand your needs and deliver our services properly.

This may include:

• Contact Details – Name, email address, phone number contact details, and insurance subscriber numbers.
• Service Information – Details about your property, requirements, and cleaning needs
• Communication Data – Messages, emails, or enquiries you send us
• Website Usage Data – Basic analytics such as page visits and interactions.

We only collect information that is relevant and necessary.

3. How We Use Your Information

We use your information to:

• Respond to your enquiries
• Provide quotes and recommend services
• Schedule and deliver cleaning services
• Communicate about your booking or request
• Improve our website and customer experience

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Legitimate Interests – To respond to enquiries and operate our business effectively.
• Contract – To deliver the services you have requested.
• Consent – Where required, for specific communications.

5. Sharing Your Information

We only share your information where necessary to deliver our services.

This may include:

• Our internal team is handling your request or service.
• Trusted third-party providers (such as scheduling tools, communication platforms, or analytics services).

All third parties are required to handle your data securely and in line with data protection laws.

We do not sell your personal data.

6. Data Retention

We keep your information only for as long as necessary to:

• Fulfil your request or deliver services
• Meet legal or regulatory obligations
• Resolve any disputes

After this, your data is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Request correction of inaccurate or incomplete information.
• Request the deletion of your data where applicable.
• Object to or restrict processing.
• Withdraw consent where applicable.

To exercise any of these rights, contact us using the details below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Visit: https://ico.org.uk

8. Data Security

We take appropriate technical and organisational measures to protect your information.

This includes secure systems, controlled access, and internal processes designed to prevent unauthorised access, loss, or misuse.

9. Cookies and Website Use

Our website uses cookies and similar technologies to improve your experience and understand how visitors use our site.

These may include basic functionality cookies and analytics tools.

You can control or disable cookies through your browser settings. For more details, please refer to our Cookie Policy.

10. International Data Transfers

Some of our service providers may store or process data outside the UK.

Where this happens, we ensure appropriate safeguards are in place to protect your information in line with UK data protection laws.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us:

Epic Shield

Email:

Phone: